Agreement: These terms govern your use of our website, your interactions at our physical store, and the purchase of any goods from us through either channel.

Parties: "We", "us", and "our" refer to PENINSULA SAFETY SUPPLIES. "You" and "your" refer to the customer, website visitor, or store guest.

Capacity: You must be at least 18 years old or have parental consent to make a purchase on this website or in our store.

Right of Refusal: We reserve the right to refuse entry to our physical premises or refuse service to any person acting disruptively, inappropriately, or in breach of local laws.

Surveillance: For the safety and security of our staff and customers, CCTV cameras operate continuously within our physical store. By entering the premises, you consent to this recording.

Loss or Damage: Visitors enter our physical shop at their own risk. To the extent permitted by law, we are not liable for any loss or damage to personal property while visiting our storefront.

Pricing Currency: All prices listed on our website and marked in our physical store are in Australian Dollars (AUD).

GST: Prices on our website and in-store are inclusive of Goods and Services Tax (GST) as applicable in Australia.

Online Order Acceptance: We reserve the right to accept or reject your online order for any reason, including product unavailability or pricing errors.

Price Consistency: Prices online and in our physical store are generally consistent, but we reserve the right to offer exclusive promotional pricing online or in-store only.

Quotes:  Quotes are valid for the period stated in the quotation or otherwise a period of thirty (30) days. We reserve the right to change the Quoted Price if a variation to a quotation is requested, including but not limited to where a bulk discount (quantity pricing) has been offered by Peninsula Safety Supplies, and the Customer subsequently reduces the quantity of Goods ordered.

Payment Methods: We accept payment via Stripe or PayPal online, and Cash, EFTPOS, Credit Card or Afterpay at our physical store.

Payment Security: All online payments are processed through secure third-party gateways. We do not store your credit card details.

Payment Clearing: Goods ordered online will not be dispatched or held for collection until your full payment has cleared.

Delivery Areas: Our website allows for shipping to addresses within Australia.  For International Deliveries, refer to INTERNATIONAL SHIPPING below. 

Delivery Times: Shipping times provided are estimates only. We are not liable for any delays caused by courier services.

Click & Collect (In-Store Pickup):  If you select "In-Store Pickup" at checkout, you must collect your items from our physical shop at 12/349 MacDonnell Road, Clontarf Qld 4019, during our regular opening hours.

• • You must present a copy of your order confirmation and a valid photo ID matching the order name upon collection.
  • Items not collected within 14 days of notification may be refunded, and the stock returned to shelves, and may be subject to a 10% restocking fee.

Risk and Title: Risk of loss or damage to the goods passes to you upon delivery to your nominated address or upon collection from our physical store.

Refer to our Shipping Information page for pricing and FAQ's

All International Orders require a quote with custom shipping as rates vary widely based on your Location. 

We reserve the right to decline your request for a quote or to cancel any orders that breach export controls, sanctions or carrier restrictions.

Pricing, Customs, Duties & Taxes:  All sales are processed in AUD. Invoices can have GST excluded if required.  Any Customs or Duties payable are not included in your Quote and are payable in addition to your order. 

Risk and Title: Risk of loss or damage to the goods passes to you upon dispatch from our physical store.

Delivery Times: Shipping times provided are estimates only. We are not liable for any delays caused by courier services, or by events outside our control including but not limited to port closures, strikes or pandemics.  In the event of a delay or lost Parcel, we will provide all courier and tracking details and work with you and the Courier Company to help locate your Parcel. 

Freight Forwarders: You are welcome to arrange for your own freight forwarding company to collect your order from our store.

Contact sales@peninisulasafetysupplies.com.au if you have any questions. 

All returns require a Returns Authorisation Number (RAN) which is allocated by Peninsula Safety Supplies. Before returning Goods, you must contact us for RAN details. Refunds will be made in the same way as original payment for the Goods.

• Change of Mind: We accept Change of Mind returns on most items* within 30 days of purchase.  Items must be in original unworn condition with all tags attached.  *Custom Goods are excluded from Change of mind returns. (Refer to our Custom Workwear Terms and Conditions below for full details)
• Return Locations: Items purchased online can be returned via post or brought directly to our physical shop at 12/349 MacDonnell Road, Clontarf Qld 4019 for processing. Items purchased in-store must be returned to our physical shop.
• Return Shipping: You are responsible for the cost of shipping returned goods to us unless the product is faulty or incorrect.

Refer to our Returns & Exchanges Policy here

Damaged & Missing Items:  Upon Delivery you must inspect your goods and check that the goods delivered match your online order.  You should let us know about any damaged, missing or incorrect items within seven (7) days of delivery.  

You should let us know as soon as reasonably possible after any defect or fault in your goods becomes evident.  We will need to inspect the goods and advise what options are available for remedy.  Refer to: 

• Consumer Guarantees (below) and  
• Returns Policy (link)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where you believe an item is faulty or defective, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If the goods or service has a major failure, you may reject the good or service and seek a refund, exchange or repair or you may keep the item and seek compensation for any drop in value. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.

Where an item is damaged through misuse, neglect or abnormal use, Peninsula Safety Supplies will not provide a refund, exchange or repair.

The Customer acknowledges that all descriptive specifications, illustrations, drawings, data, dimensions, ratings and weights stated in Peninsula Safety Supplies or manufacturer’s fact sheets, price lists or advertising material, are approximate only and are given by way of identification only. You shall not be entitled to rely on such information, and any use of such does not constitute a sale by description, and does not form part of the contract, unless expressly stated as such in writing by Peninsula Safety Supplies.

You are responsible for ensuring that the Goods ordered are suitable for their intended use.

To the maximum extent permitted by law, Peninsula Safety Supplies is not liable for any indirect, incidental, or consequential damages arising from your use of our website, store visit, or products.

• Peninsula Safety Supplies takes reasonable care in supplying personal protective equipment and other safety equipment based on information provided by the Customer. However, we are not responsible or liable for any loss or damage caused to person or property as a result of your failure to seek professional advice from appropriate authorities or safety specialists before making a purchase from us. 

• Peninsula Safety Supplies is not liable for any loss or damage whatsoever suffered by you as a result of any act, omission or statement made by our employees, contractors or agents whether negligent or not, or as a result of a delay or inability to deliver the Goods, except that nothing in these Terms limits any liability imposed by any statute, including, without limitation the Australian Consumer Law, unless or to the extent that it is lawful to do so.

• Subject to any non-excludable liability implied by legislation (including under consumer laws), any liability of Peninsula Safety Supplies in connection with Goods supplied to you will, at the election of Peninsula Safety Supplies, be limited to:

  • In relation to Goods, the replacement or repair of the Goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the Goods or the payment of the cost of obtaining equivalent goods; and
  • In relation to gift cards, our maximum aggregate liability to you is limited to the remaining gift card value on your gift card.

The above remedies are in addition to, and not in place of, your rights at law that cannot be lawfully excluded (including in Australia, under the Australian Consumer Law).

Ownership: All content on this website—including text, graphics, logos, images, and software—is the property of Peninsula Safety Supplies and is protected by Australian and international copyright laws.

Prohibited Use: You may not copy, reproduce, modify, or distribute any content from this website without our express written permission.

Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of Queensland, Australia.

Disputes: Any disputes arising out of or in connection with this website, our physical store, or our transactions will be subject to the exclusive jurisdiction of the courts of Queensland.

Amendments: We reserve the right to amend these terms at any time. Your continued use of the website or visits to our physical store following any changes signifies your acceptance of the new terms.

If you have any questions about these terms, please contact us at:

• Email: sales@peninsulasafetysupplies.com.au
• Phone: (07) 3883 1142
• Physical Store Address: 12/349 MacDonnell Road, Clontarf Queensland 4019.

• Customer-Supplied Art: You must provide artwork or logos in a high-resolution format (e.g., Vector, .EPS, .PDF, or high-res .PNG or .JPEG) as requested by our staff.
• Digitising Fee: All new logos require conversion into an embroidery-ready stitch file or DTF-ready file. A one-time non-refundable digitising setup fee may apply.
• Design Ownership: We retain ownership of the digitised file created by us. You are paying for the service of digitisation, not the digital file itself, unless explicitly agreed otherwise in writing.

• Approval Process: We will provide a digital mockup or physical stitch-out sample for your approval before starting production.
• Final Sign-Off: Production will not begin until we receive your written or electronic approval of the final design, sizing, thread colours, and garment placement.
• Errors After Approval: Once you approve a proof, you accept full responsibility for any errors in spelling, grammar, layout, or design colours. We will not offer refunds or replacements for mistakes approved by you.

• Warranty of Ownership: By submitting a logo or design, you warrant that you own the intellectual property rights or have express written permission from the copyright/trademark owner to use it.
• Indemnity: You agree to indemnify and hold harmless Peninsula Safety Supplies against any claims, damages, or legal costs arising from allegations of trademark or copyright infringement related to your custom order.
• Refusal of Service: We reserve the right to refuse any design that we deem offensive, hateful, or a clear infringement on copyright laws (e.g., major commercial brand logos without authorisation).

Customer-Supplied Garments: If you supply your own garments for embroidery:

• Garments must be clean.
• Machine Risk: Embroidery involves heavy machinery and needles. While we take the utmost care, there is an inherent risk of machine malfunction spoiling a garment.
• Liability Limit: If there is an embroidery error, or damage occurs to a customer-supplied item during production, our liability is strictly limited to re-doing the embroidery on a replacement item, to be supplied by the customer. We will not replace rare, high-value, or sentimental garments.

Fabric Variations: Minor variations in placement and stitch appearance may occur depending on fabric thickness, stretch, and texture.

• Exclusion from Change of Mind: Because custom embroidered items are personalised and tailored to your specifications, they cannot be resold. Consequently, we do not accept cancellations, returns, or refunds for custom orders due to a change of mind.
• Faulty Goods: This policy does not limit your rights under the Australian Consumer Law (ACL). If the underlying garment is structurally faulty, or if the embroidery itself features a major defect contrary to your approved proof, you are entitled to a remedy (repair, replacement, or refund).

• Estimated Times: Standard turnaround for custom embroidery is 7 business days from the date of final proof approval and payment clearance.
• Delays: Turnaround times are estimates only. We are not liable for delays caused by garment supplier shortages, shipping delays, or machine maintenance.
• Rush Orders: If you require a fast turnaround, a rush fee of 20% may be offered, subject to availability.

If you have any questions about these terms, please contact us at:

• Email: sales@peninsulasafetysupplies.com.au
• Phone: (07) 3883 1142
• Physical Store Address: 12/349 MacDonnell Road, Clontarf Queensland 4019.