Returns

Peninsula Safety Supplies accept returns for most items bought online or in-store, subject to the following conditions:

• Items must be returned within 30 days of receipt. 
• Items must be returned in an unused condition with all packaging, original ticketing (attached) and any accompanying instructions. 
• A copy of the invoice or proof of purchase must be included with returned items.
• Shipping fees are not refundable.
• Refunds will be credited using the same medium as the original payment method.
• Items purchased online can be returned via post or brought directly to our physical shop at 12/349 MacDonnell Road, Clontarf Qld 4019 for processing.  
• Items purchased in-store must be returned to our physical shop.
• Shipping costs of returned items is the responsibility of the individual or Company returning the items and will not be refunded. 
• Please ensure items are returned with trackable shipping as we will not be held responsible for lost items.

Please contact Peninsula Safety Supplies to obtain a Return Authorisation Number (RAN) - This will allow processing of your request as quickly as possible. Our friendly staff will help you gather all the information needed to assist with your return. 

Please note the following items are excluded from returns, except where required by Australian Consumer Laws:

• Items that have been washed cannot be returned as they are considered as worn.
• Customised items cannot be returned.
• Some health and personal care items.
• Items marked as clearance or end of line cannot be returned.

Exchanges

Peninsula Safety Supplies accept exchanges for most items bought online or in-store, subject to the following:

• Exchange must be completed within 30 days of receipt of item.
• Items being exchanged must be in an unused condition with all packaging, original ticketing (attached) and any accompanying instructions. 
• A copy of the invoice or proof of purchase must be included with the items.
• Items purchased online can be exchanged via shipping or brought directly to our physical shop at 12/349 MacDonnell Road, Clontarf Qld 4019 for processing.  
• Items purchased in-store must be exchanged in our physical shop.
• Shipping costs are the responsibility of the individual or Company exchanging the items.
• Please ensure items are sent with trackable shipping as we will not be held responsible for lost items.

Please contact Peninsula Safety Supplies to obtain a Return Authorisation Number (RAN) - This will allow processing of your request as quickly as possible. Our friendly staff will gather all the information needed to assist with your exchange. 

Please note the following items are excluded from Returns or Exchanges, except where required by Australian Consumer Laws:

• Items that have been washed cannot be returned as they are considered as worn.
• Customised items cannot be exchanged.
• Some health and personal care items.
• Items marked as clearance or end of line.

Faulty Goods

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  (Refer to our Terms and Conditions - Consumer Guarantees)

If you have purchased an Item from Peninsula Safety Supplies that you believe is faulty or defective, please make contact by phone (07) 3883 1142 or email sales@peninsulasafetysupplies.com.au so we can advise the next step for getting your item repaired or replaced as quickly as possible.  Please note the following as a guide on what to expect:

• To make a claim under warranty you must present the product, together with proof of purchase to our store. (In person or via post)
• If you are shipping the item to us, please ensure your item can be tracked as we can not be held responsible for lost items. 
• Shipping costs are payable by you, however if the item is confirmed to have a defect covered by this warranty, we will reimburse the reasonable cost of returning the item to us.
• It may be necessary for us to send your item to the manufacturer or their service agent for it to be assessed.
• If it is determined by the manufacturer or their service agent that the product has a defect covered under warranty, the item will be repaired or replaced at no charge to you. If a defective product is not repairable and an identical product is not available, we will offer a refund.  
• Where an item is damaged through misuse, neglect or abnormal use, Peninsula Safety Supplies will not provide a refund, exchange or repair.