HOW MUCH DOES SHIPPING COST

Our standard shipping service is $9.95 Australia-Wide. We offer Express Shipping (Australia Post Express Network) for an additional cost if you need your order shipped urgently.
Some items will attract an oversize charge, and this will be clearly displayed during checkout. Please contact us about obtaining a quote for bulk orders.

FREE LOCAL DELIVERY

If you live anywhere on the Redcliffe Peninsula, or in Deception Bay, Mango Hill, North Lakes or Rothwell, we offer free delivery when your order is over $50.00. We'll usually deliver the same day too! Please note delivery is available for street addressed items only.

CLICK AND COLLECT

We are located at 349 MacDonnell Road, Clontarf (QLD) and you are always welcome to collect your order in-store. If you need your order in a hurry, please call us - we can usually have your order ready quickly.

INTERNATIONAL CUSTOMERS please contact us for a personalised quote.


HOW LONG DOES DELIVERY TAKE

We utilise a number of different providers (including Australia Post, Toll IPEC and Fastway Couriers) to get your items to you as quickly and efficiently as possible. Delivery time is normally between 2 - 8 days depending on your location. 

If you would like to collect your order, please select this option when placing your order. Our warehouse is located in Clontarf, QLD.

 

TERMS & CONDITIONS OF SALES

Terms of Payment

All credit accounts are granted with payment strictly 30 days from date of invoice to approved credit account holders. For non-account holders, payment is required prior to dispatch. Overdue account holders will not be supplied with goods until due balances are cleared. Credit Card facilities for  customers attract a surcharge.


Title of Goods

Title in the goods supplied by Peninsula Safety Supplies shall remain until the buyer has paid all sums owing whether under this or any other contract. In the event that the buyer sells such goods and fails to meet the terms of payment, even if the goods become constituents of other goods, the proceeds of the sale shall be the property of Peninsula Safety Supplies.


Technical Advice

Peninsula Safety Supplies accepts no liability for any technical advice, recommendation, information or assistance given, or the results obtained thereon.


Liability

It is the responsibility of the buyer to satisfy himself / herself that the goods are of the description, quality and character suitable for the purpose for which they are to be used. Peninsula Safety Supplies shall not be liable for any loss or damage whatsoever arising as a result of the buyer failing to satisfy himself / herself.



If you need assistance with returning an item or in the unlikely event of receiving a faulty product, please contact us on (07) 3883 1142 or email shop@peninsulasafetysupplies.com.au

RETURNS & EXCHANGES

Peninsula Safety Supplies accept returns and exchanges for items bought online - either for a different size or style, or, if you have simply changed your mind (subject to the following).

Items must returned in an unused condition with all packaging, original ticketing (attached) and any accompanying instructions. Items that have been washed cannot be returned as they are considered as worn.

  • A copy of the invoice or proof of purchase must be returned with returned goods
  • Any refunds will be credited using the same medium as the original payment method
  • Products should be returned within 30 days of receipt
  • Postage of returned goods is the responsibility of the individual or Company returning the goods. Customers who have paid using PAYPAL may qualify for FREE RETURNS*, otherwise, returns will be at the customers expense.

Please contact Peninsula Safety Supplies to obtain a reference number - This will allow processing of your request as quickly as possible. Our friendly staff will gather all the information needed to assist with your return. Please ensure items can be tracked as we can not be held responsible for lost items.


FAULTY GOODS

To make a claim under warranty you must present the product, together with proof of purchase or issue, to the store where you purchased the product from. If the product is defective and does meet the warranty, you will be provided with a replacement product, or where that is not possible, offered a refund

If you bought your product from our website or have registered your product using our website, Please contact Peninsula Safety Supplies to obtain a reference number - This will allow processing of your request as quickly as possible. We will inspect the product at no charge to you, other than the cost shipping the product to us. If we determine that the product has a defect covered under this warranty, we will repair or replace it at no charge. If a defective product is not repairable and an identical product is not available, we will offer a refund.

If we accept that there is a defect covered by this warranty we will also reimburse the reasonable cost of returning the item to us.

Footwear must be cleaned of all dirt and adhering material prior to shipment. Please include your name, address, daytime phone number and a brief description of the problem. A copy of your receipt or proof of purchase must also be supplied. Please ensure items can be tracked as we can not be held responsible for lost items.