Delivery and Returns Information
HOW MUCH DOES SHIPPING COST
Our standard shipping service is $9.95 Australia-Wide.
FREE LOCAL DELIVERY
If you live anywhere on the Redcliffe Peninsula or in Deception Bay, Mango Hill, North Lakes or Rothwell, we offer free delivery when your order is just $25.00. We'll usually deliver the same day too! Please note delivery is available for street addressed items only.
CLICK AND COLLECT
We are located at 349 MacDonnell Road, Clontarf (QLD) and you are always welcome to collect your order in-store. If you need your order in a hurry, please call us for a quote for express shipping.
INTERNATIONAL CUSTOMERS please contact us for a personalised quote.
HOW LONG DOES DELIVERY TAKE
We utilise a number of different providers (including Australia Post, Toll IPEC and Fastway Couriers) to get your items to you as quickly and efficiently as possible. Delivery time is normally between 1 - 8 business days depending on your location.
If you would like to collect your order, please select this option when placing your order. Our warehouse is located in Clontarf, QLD.
If you need assistance with returning an item or in the unlikely event of receiving a faulty product, please contact us on (07) 3883 1142 or email firstname.lastname@example.org
To make a claim under warranty you must present the product, together with proof of purchase or issue, to the store where you purchased the product from. If the product is defective and does meet the warranty, you will be provided with a replacement product, or where that is not possible, offered a refund
If you bought your product from our website or have registered your product using our website, Please contact Peninsula Safety Supplies to obtain a reference number - This will allow processing of your request as quickly as possible. We will inspect the product at no charge to you, other than the cost shipping the product to us. If we determine that the product has a defect covered under this warranty, we will repair or replace it at no charge. If a defective product is not repairable and an identical product is not available, we will offer a refund.
If we accept that there is a defect covered by this warranty we will also reimburse the reasonable cost of returning the item to us.
Footwear must be cleaned of all dirt and adhering material prior to shipment. Please include your name, address, daytime phone number and a brief description of the problem. A copy of your receipt or proof of purchase must also be supplied.
Please ensure items can be tracked as we can not be held responsible for lost items.
Peninsula Safety Supplies will accept a return for items bought online - either for a different size or style, or, if you have simply changed your mind.
Customers who have paid using PAYPAL may qualify for FREE RETURNS*, otherwise, returns will be at the customers expense.
To ensure a smooth returns process, please note the following conditions:
- Items must be unused and in original unopened packaging, with original ticketing and all accompanying instructions and any accompanying materials. This includes return of any complimentary products provided as part of any promotion or gift
- A copy of the invoice or proof of purchase must be returned with returned goods
- Any refunds will be credited using the same medium as the original payment method
- Products should be returned within 30 days of receipt
- Postage of returned goods is the responsibility of the individual or Company returning the goods
Please contact Peninsula Safety Supplies to obtain a reference number - This will allow processing of your request as quickly as possible. Our friendly staff will gather all the information needed to assist with your return. Please ensure items can be tracked as we can not be held responsible for lost items.