Frequently Asked Questions
SHIPPING
Shipping Rates will calculate at checkout based on the number of items and their cubic weight.
For Parcels up to 5kg
Standard Delivery: $9.95
Express Delivery: $19.95
Bulky/Large/Heavy Items
Standard Delivery: $19.95 to $29.95
Express Delivery: $29.95 to $39.95
For larger orders, shipping charges will calculate based on our Bulky Shipping Rates. To request a customized shipping quote, please contact us by phone on (07) 3883 1142 or email at sales@peninsulasafetysupplies.com.au, providing the list of required items and your delivery address.
We also offer Free In-store Collection and Local Delivery Service options at checkout.
Our Local Delivery Service is available for street addresses in Clontarf, Kippa-Ring, Margate, Redcliffe, Scarborough, Woody Point, Rothwell, Deception Bay and North Lakes.
Yes. We have regular Clients who are located overseas. Our website currently only allows for shipping in Australia, however we are happy to organise a quote for shipping International Orders, please email sales@peninsulasafetysupplies.com.au for a personalised quote. Please note international shipping is charged on cubic weight.
Yes, you can collect your order from our Shop in Clontarf QLD.
Simply choose the In-store Pickup option during checkout.
We're open 7.30am - 4.30pm Weekdays and Saturdays 9.00am - 1.00pm.
Need it Urgently? Call us on (07) 3883 1142 to arrange.
BUYERS GUIDE
There are two ways to find items on our website:
1) Browse through our product categories, which can be accessed from the "Shop Products" menu above; or
2) Use the Search Bar located on our website header above to find your item using keywords or part numbers.
Where there is an Australian Standard applicable, these will have been tested and marked on individual products. When it comes to safety, there should be no compromise and we want to sell products knowing that they will withstand the environment for which they were manufactured.
We monitor competitors regularly, and if we can get a better deal from our Suppliers, we can pass it on to you. Occasionally some ‘specials’ advertised by our competitors are below cost, so businesses are losing money on some products with the hope of recouping it on other more expensive items you buy at the same time. We strive to have great pricing on our products all the time, not just when there’s a sale on.
If you can't find a product online, contact us, to obtain a quote. Our website features the common PPE Safety equipment available. We work with Clients using specialised equipment which we supply directly. Let us work for you.
Our website lists a range of products which we will always have stock to ensure that we can ship to our customers quickly. We are always adding new items to the website. If you need an item which we don’t have listed, contact us, so we can discuss your requirements and get the items you need.
Keep up to date with all the newly added products, specials and promotions by subscribing to our newsletter, following our blog or liking our Facebook page.
PAYMENTS AND PRICING
We currently accept online payments via
- Stripe (All major credit cards) or
- PayPal
Your credit card is charged immediately upon completing your purchase. If payment is unsuccessful, your order will remain open until an alternative card or payment type is selected.
This information is available once you login to your account.
Select ‘My Orders’ and view the details to download a copy of your invoice.
If you cannot login to your account, please email sales@peninsulasafetysupplies.com.au.
Please contact us so we can work with you to resolve the issue ASAP. You can call us on (07) 3883 1142 or email sales@peninsulasafetysupplies.com.au.
Our business hours are 7.30am - 4.30pm Weekdays and on Saturdays from 9.00am - 1.00pm.
We want to offer competitive prices to all our customers. Buying in bulk allows us to pass the savings on to our customers.
GENERAL INFORMATION
We can be emailed directly through our website on our Contact us page: https://peninsulasafetysupplies.com.au/contact-us
If you would like to speak to our friendly Staff, please phone (07) 3883 1142
Most definitely - we have lived on the Redcliffe Peninsula since 1977 and have seen the Peninsula develop significantly over that time.
All prices shown are GST Inclusive. GST paid will be indicated on your invoice sent after completing your purchase.
Our Privacy Policy can be read here
Our Security Policy can be read here
Please contact us as soon as possible. Manufacturer warranties are available with most items. We will provide you with all the necessary information to return the item. Upon investigation, we may replace your item or offer a full refund. See Faulty Goods & Returns for more details.
SHOPPING CART
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. When an item has variations (e.g. different sizes, colours or quantities available), a selection will need to be made before the item can be added to the shopping cart.
The shopping cart basket can be found at the top right of every page. Your items will be listed in the basket, where you can edit the quantity, add a discount code and confirm the freight cost of your order before proceeding to checkout.
Open the shopping cart and click the link to ‘Checkout Now’. This will take you directly to the secure checkout for completion of the purchase.
Open the shopping cart basket to view and edit items. If you want to remove an item from the shopping cart, the ‘Recycle Bin’ allows individual items to be deleted from your order.
When completing your order, you will need to provide contact billing / shipping information. This allows us to contact you if there are any problems with your order and is used by our system to deliver to your required address. Registering with us allows you to track and view orders.
MY ACCOUNT
Click on ‘My Account’. Opening an account provides access to your delivery details, past (and current) orders, future purchases will be much faster as items you place in your basket will be saved if you leave our store and come back later.
On the edit page of your account, found via the ‘Members’ box, there is a link called ‘Forgotten your password? Click here.’ This is where you can have your password emailed directly emailed to you.
Ecommerce websites are typically used for one-off small purchases. If your Company purchases protective equipment on a regular basis, please contact us about obtaining an account and one of our friendly staff will speak to you about your requirements and how we can assist.
ORDERING ONLINE
Our site automatically sends an order confirmation email to the address you entered during checkout to confirm we have received your order. We pack and ship in most cases within 24 hours.
Login to ‘My Account’ where you can update your details, view the progress of an order as well as a host of other features. Please contact us straight away if your order has not been received within a reasonable timeframe. Deliveries occasionally go missing, but, are usually delivered without incident. Please contact us straight away if your order is incomplete or incorrect so we can confirm against our shipment notes.
In addition to Australia Post, we may use a Courier Service including Fastway Couriers or Toll IPEC to ship deliveries within Australia. All shipments are provided with a tracking number, and normally, are completed without issue. If you have checked the progress of your delivery and there appears to be an issue, please contact us - we will follow-up where possible to obtain an update for you.
If you purchase a special order item, most items are ready for shipping within 7 days of ordering. If stock is not available from our supplier or the advised delay will be greater than 7 days, we will contact you with an update.
Please Note: If your order includes both in-stock and special order items, your order is held and dispatched when all items arrive.
Please contact us during business hours Monday-Friday and have your order confirmation number on hand. Once an order has been shipped, you will need to follow our returns process to obtain a credit or refund.
We have a returns process to ensure that you can return any unused item with minimal fuss. Our Staff will provide you with a reference number to ensure we can arrange a credit / refund as quickly as possible once the item is received.
OTHER QUESTIONS ANSWERED
Peninsula Safety Supplies ships from our Warehouse located in Clontarf on the Redcliffe Peninsula, 30 mins North of Brisbane, Queensland Australia.
For larger orders, we may arrange to ship directly from our Suppliers (drop-shipping) to expedite your order, particularly if you are located interstate.
We have a Retail Shop located at Unit 12, 349 MacDonnell Road, CLONTARF, Queensland. We're open 7.30am - 4.30pm Weekdays and on Saturdays from 9.00am - 1.00pm (Excluding Public Holidays). If you're looking for a particular item, please call us on (07) 3883 1142 and we will confirm in-store stock availability.
If you need something outside our posted business hours, call our mobile service 0413 781 830, we live locally and will gladly help if we can.
We send parcels daily, so, orders placed after hours are normally sent the next business day. All deliveries include tracking information so you can monitor delivery right to your door. You will receive confirmation email once your goods have been shipped.
Contact Us as soon as possible. We can provide a refund or change the order as per your request. Unfortunately, if your order has already been shipped, returning goods to us will be at your expense.