Frequently Asked Questions
Pricing and Billing
Payment / Shipping
Other Questions answered
How do I find my product?
There are two ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item using keywords or part numbers.
Do all your products comply with the relevant Australian Standards?
Yes, where there is an Australian Standard applicable, these will have been tested and marked on individual products. When it comes to safety, there should be no compromise and we want to sell products knowing that they will withstand the environment for which they were manufactured.
What if I find a cheaper item elsewhere?
We monitor competitors regularly, and if we can get a better deal from our Suppliers, we can pass it on to you. Occasionally some ‘specials’ advertised by our competitors are below cost, so businesses are losing money on some products with the hope of recouping it on other more expensive items you buy at the same time. We strive to have great pricing on our products all the time, not just when there’s a sale on.
I would like to purchase an item not on your website. Can you add them to the site for us?
If you can't find a product online, contact us, to obtain a quote. Our website features the common PPE Safety equipment available. We work with Clients using specialised equipment which we supply directly. Let us work for you.
Our website lists a range of products which we will always have stock to ensure that we can ship to our customers quickly. We are always adding new items to the website. If you need an item which we don’t have listed, contact us, so we can discuss your requirements and get the items you need.
Why are your Prices so low?
We want to offer competitive prices to all our customers. Buying in bulk allows us to pass the savings on to our customers.
When will my credit card be charged?
Your credit card is charged immediately upon completing your purchase. If payment is unsuccessful, your order will remain open until an alternative card or payment type is selected.
I have been charged incorrectly.
Please contact us so we can work with you to resolve the issue.
I need another copy of my receipt / invoice.
This information is available once you login to your account. Select ‘My Orders’ and view the details to download a copy of your invoice.
How do I contact you?
We can be emailed directly through our website. If you would like to speak to our friendly Staff, please phone (07) 3883 1142 or 0413781830.
Are you Australian owned?
Most definitely - we have lived on the Peninsula since 1977 and have seen the Peninsula develop significantly over that time.
All prices shown are GST Inclusive. GST paid will be indicated on your invoice sent after completing your purchase.
Our Security Policy can be read here
What if a product fails?
Please contact us. Manufacturer warranties are available with most items. We will provide you with all the necessary information to return the item. Upon investigation, we may replace your item or offer a full refund. See Faulty Goods & Returns
Where are the products delivered from?
Peninsula Safety Supplies are located in Clontarf (Redcliffe Peninsula) which is North Brisbane. Our warehouse is also on the Peninsula, where we hold a reasonable stock of most products. We offer delivery to Clontarf, Kippa-Ring, Margate, Redcliffe, Scarborough, Woody Point, Rothwell, Deception Bay and North Lakes for free (minimum $25 spend).
For larger orders, we may arrange to ship directly from our Suppliers (drop-shipping) to expedite your order, particularly if you are located interstate.
Can I visit your shop before I place an order to see the actual products before you send them to me?
We are located at Shop 12, 349 MacDonnell Road, CLONTARF. If you need something outside our posted business hours, call our mobile service 0413 781 830, we live locally and will gladly help if we can.
If I order outside business hours when will my order be processed?
We send parcels daily, so, orders placed after hours are normally sent the next business day. All deliveries are sent by Australia Post, Fastway Couriers or Toll IPEC, and include tracking information so you can monitor delivery right to your door. You will receive confirmation email once your goods have been shipped.
What if I completed the payment and I selected the wrong product?
Contact Us as soon as possible. We can provide a refund or change the order as per your request. Unfortunately, if your order has already been shipped, returning goods to us will be at your expense.
How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. When an item has variations (e.g. different sizes, colours or quantities available), a selection will need to be made before the item can be added to the shopping cart.
How do I know my item has been added to the shopping cart?
The shopping cart basket can be found at the top right of every page. Your items will be listed in the basket, where you can edit the quantity, add a discount code and confirm the freight cost of your order before proceeding to checkout.
How do I get to the checkout?
Open the shopping cart and click the link to ‘Checkout Now’. This will take you directly to the secure checkout for completion of the purchase.
How do I edit my items?
Open the shopping cart basket to view and edit items. If you want to remove an item from the shopping cart, the ‘Recycle Bin’ allows individual items to be deleted from your order.
Do I need to register before I place an order?
When completing your order, you will need to provide contact billing / shipping information. This allows us to contact you if there are any problems with your order and is used by our system to deliver to your required address. Registering with us allows you to track and view orders.
How do I create an account?
Click on ‘My Account’. Opening an account provides access to your delivery details, past (and current) orders, future purchases will be much faster as items you place in your basket will be saved if you leave our store and come back later.
I forgot my password.
On the edit page of your account, found via the ‘Members’ box, there is a link called ‘Forgotten your password? Click here.’ This is where you can have your password emailed directly emailed to you.
Do you offer 30 day accounts?
Ecommerce websites are typically used for one-off small purchases. If your Company purchases protective equipment on a regular basis, please contact us about obtaining an account and one of our friendly staff will speak to you about your requirements and how we can assist.
How do I check the shipping cost on my items?
If you live on the Peninsula (delivery to Clontarf, Kippa-Ring, Margate, Redcliffe, Scarborough or Woody Point) or in Deception Bay, Mango Hill, North Lakes or Rothwell we'll deliver for free if you spend just $25.00 - Delivery to Street Addresses only.
Shipping anywhere is Australia is a flate rate of $9.95. As you add items to the 'Shopping Cart' postage will be updated automatically based on the postcode provided.
We send parcels using Australia Post, Fastway Couriers and Toll IPEC who all offer tracking so you know exactly where your parcel is once it leaves our warehouse. Our Delivery Map provides an estimate of the time it will take from delivery here in Brisbane to you.
What are my payment choices?
We accept all major credit cards including Visa, Mastercard and American Express (at no extra cost), PayPal, AfterPay and EFT.
Our system uses SSL (secured socket layers) to ensure your transaction is secured with eWAY.
If paying by Direct Deposit - ANZ Bank - BSB: 014 262, Account No: 193432239. Delivery will be made once EFT payments have been received into our account.
Do you ship overseas?
Yes. We have Clients in New Zealand and Papua New Guinea. Please contact us about a custom invoice when shipping to an overseas address as cost is charged on cubic weight for international parcels.
Can I pickup my order?
To arrange pickup rather than having any items sent to you, simply choose the 'Click & Collect' option when ordering or call us on (07) 3883 1142 so we can pack your order for collection. Don't hesitate to call us if you would like to discuss your requirements.
How do I know my order has been received?
Our site automatically sends an order confirmation email to the address you entered during checkout to confirm we have received your order. We pack and ship in most cases within 24 hours.
How do I track my order?
Login to ‘My Account’ where you can update your details, view the progress of an order as well as a host of other features. Please contact us straight away if your order has not been received within a reasonable timeframe. Deliveries occasionally go missing, but, are usually delivered without incident. Please contact us straight away if your order is incomplete or incorrect so we can confirm against our shipment notes.
Can I modify or cancel an order?
Please contact us during business hours Monday-Friday and have your order confirmation number on hand. Once an order has been shipped, you will need to follow our returns process to obtain a credit or refund.
My order never arrived.
In addition to Australia Post, we use the services of Fastway Couriers and Toll IPEC to ship deliveries within Australia. All shipments are provided with a tracking number, and normally, are completed without issue. If you have checked the progress of your delivery and there appears to be an issue, please contact us - we will follow-up where possible to obtain an update for you.
When will my backorder arrive?
We will contact you immediately if there is a back order item and advise the expected time frame for the product to be delivered.
Can I return my order?
We have a returns process to ensure that you can return any unused item with minimal fuss. Our Staff will provide you with a reference number to ensure we can arrange a credit / refund as quickly as possible once the item is received.